At PROSCAPE L.L.C. we respect your privacy. This Privacy Policy explains what information we collect when you contact us, request an estimate, submit our website contact form, receive services from us, or engage with our social media pages, and how we use and protect that information.

1. Information We Collect
•      Contact information: Name, mailing and service address, email address, and phone number.

•      Property details: Information about your property needed to provide services, such as lot size, access notes, site photos, and our service history.

•      Billing information: Records related to invoices and payments. Clients pay by check or through QuickBooks invoicing, and we  keep billing and payment records for accounting purposes.

•      Communications: Messages, contact-form submissions, reviews, and records of your requests and our correspondence.

•      Website & device data: Information collected automatically when you visit our website, such as IP address, browser type, pages viewed, and cookie data.

•      Social media: Information you share when you message, comment on, or interact with our social media pages.

2. How We Use Your Information
We use your information to:

•      Prepare estimates, schedule and perform services, and manage your account;

•      Prepare and send invoices and record payments;

•      Communicate with you about appointments, service updates, and questions;

•      Send service reminders, seasonal offers, or marketing messages where permitted (you may opt out at any time);

•      Improve our services and website; and

•      Comply with legal obligations and enforce our agreements.

3. How We Collect Information
We collect information directly from you — through phone calls, emails, in-person visits, and our website contact form — automatically through cookies and similar technologies on our website, and occasionally from third parties such as referral sources.

4. Cookies & Website Tracking
Our website may use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality. If we use analytics tools, those providers may collect usage data subject to their own privacy policies.

5. Payments & Billing Records
We do not accept or process card payments through our website. Clients pay by check or through QuickBooks invoicing. QuickBooks is a third-party service operated by Intuit; information you provide to pay a QuickBooks invoice is handled by Intuit and is subject to its own privacy policy. We retain billing and payment records as needed for accounting, tax, and recordkeeping purposes.

6. How We Share Information
We do NOT sell your personal information. We may share it with:

•      Service providers and subcontractors who help us perform services, manage invoices and accounting, host our website, or send communications, under obligations to protect your information;

•      Legal and safety recipients when required by law, subpoena, or to protect our rights, property, or safety; and

7. Photographs of Completed Work
We may photograph completed projects for our portfolio, website, and social media. We do not publish your name or address with these photos without your consent, and you may opt out at any time by contacting us.

8. Data Retention
We keep your information for as long as needed to provide services, maintain records, resolve disputes, and meet legal, tax, and accounting requirements, after which we securely delete or de-identify it.

9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. SMS / Text Message Communications
With your consent, we may send you SMS/text messages — such as appointment reminders, scheduling updates, service confirmations, responses to your inquiries, and occasional promotional offers. When you agree to receive text messages from us, we may collect your phone number, the content of the messages, the date and time they are sent, and your responses.

Your SMS consent is exclusively for PROSCAPE L.L.C.’s communication purposes. Your phone number and SMS consent will NOT be shared with or sold to any third party.

Message and data rates may apply, and message frequency varies. You can opt out of receiving text messages at any time by replying STOP to any message; we will promptly remove you from our messaging list. Reply HELP for assistance. You also have the right to request access to, correction of, or deletion of your information (see below).

11. Your Choices & Rights
You may:

•      Request access to, correction of, or deletion of the personal information we hold about you; and

•      Adjust cookie settings through your browser.

We will respond to verified requests as required by applicable law. To make a request, contact us using the details below.

12. Children’s Privacy
Our services and website are directed at adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

13. Third-Party Links & Social Media
Our website and social media pages may link to other sites and platforms we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

14. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted with an updated effective date, and material changes will be communicated as appropriate.

15. Contact Us
If you have questions about this Privacy Policy, or wish to exercise any of your choices, please contact us